Terms of service

Welcome to ISERAE. By accessing or purchasing from our store, you agree to the following Terms of Service. Please read them carefully before using our website.

General Information

ISERAE provides manga, collectibles, figures, and related products for customers and collectors.

By using this website, you confirm that:
- you are at least the age of majority in your country or region
- all information provided during checkout is accurate and complete
- you will not use our products or services for unlawful purposes

We reserve the right to refuse service, cancel orders, or limit access to our store where necessary.

Product Availability

All products are subject to availability.

We reserve the right to:
- limit quantities
- discontinue products
- modify pricing
- correct product information errors at any time without prior notice

Product images are provided for illustrative purposes. Minor variations in packaging, print alignment, manufacturer seals, or box condition may occur.

Collector Condition Notice

Many items sold by ISERAE are collector products.

Minor shelf wear, small corner imperfections, light manufacturer marks, or packaging inconsistencies may occur during manufacturing or transit and do not automatically qualify as damage or defects.

We carefully package all orders to help minimize transit-related issues.

Pricing & Payments

All prices displayed are listed in the applicable currency at checkout.

We reserve the right to update pricing without prior notice.

Orders may be cancelled if:
- payment is flagged as high-risk
- billing information cannot be verified
- fraudulent activity is suspected
- stock errors occur

Shipping & Delivery

Shipping times are estimates only and may vary depending on:
- courier delays
- customs processing
- peak demand periods
- weather conditions

Once orders are shipped, delivery responsibility transfers to the courier service.

Customers are responsible for providing accurate shipping information.

ISERAE is not responsible for:
- delays caused by couriers
- incorrect customer addresses
- customs fees or import taxes
- stolen parcels after confirmed delivery

Returns & Refunds

Please review our Refund Policy before making a purchase.

Return eligibility may depend on:
- item condition
- packaging condition
- photographic evidence
- delivery confirmation

Opened, used, or tampered products may not qualify for returns or refunds.

Fraud Prevention & Chargebacks

ISERAE actively monitors transactions for fraud prevention.

We maintain:
- shipment tracking
- delivery confirmation
- packaging evidence
- order records

Fraudulent chargebacks, false delivery claims, or abusive purchasing behaviour may be disputed with payment providers and reported where appropriate.

We reserve the right to refuse future service to customers involved in fraudulent activity.

Intellectual Property

All branding, logos, graphics, website content, and store assets belonging to ISERAE may not be copied, reproduced, or used without written permission.

Limitation of Liability

ISERAE shall not be held liable for:
- indirect damages
- delayed deliveries
- third-party courier issues
- manufacturer defects outside our control
- temporary website interruptions

Our liability is limited to the amount paid for the product purchased.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Continued use of the website after changes are posted constitutes acceptance of the updated terms.

- Contact

For questions regarding these Terms of Service, contact:

Iseraeltd@gmail.com

Please include your order number in all communications where applicable.